Total Web Solutions is very proud to have received the BenchmarQ Diamond Award for customer satisfaction for the 2nd year running, as a result of receiving over 90% positive feedback in a recent customer survey.

Many EcomMerchant customers of Total Web Solutions have pointed out the attention to detail, level of support and genuine interest from its staff as being the main reasons for voting them so highly. Simon Lowe (Sales Manager) believes the company's excellent level of support and assistance - from the initial enquiry, through to going live and continued support thereafter - is one of the key reasons for so many of its customers coming to them via the 'word of mouth' channel. "We see customer satisfaction as one of the best ways of advertising our services. Word of mouth is vital, especially for a smaller PSP like us".

To view the certificate and find out what customers are saying about Total Web Solutions, visit the Reviews page.

Total Web Solutions' EcomMerchant payment gateway continues to be an excellent alternative to many of the larger PSPs and still manages to undercut most of the competition out there with some of the lowest payment processing costs around for a PCI Level 1 accredited provider. For the latest news on the service offering please visit the Payments page.